Polityka prywatności

1. Informacje, które zbieramy

Zbieramy informacje, które podajesz bezpośrednio podczas korzystania z naszych usług, w tym:

• Dane osobiste — imię, adres email, numer telefonu i data urodzenia, gdy rejestrujesz się na sesję lub tworzysz konto.
• Informacje o zdrowiu — szczegóły, które udostępniasz swojemu terapeutowi podczas sesji, formularzy wstępnego lub ocen.
• Dane rezerwacji — daty i godziny sesji, preferencje terapeutów oraz historia wizyt.
• Informacje o płatnościach — dane rozliczeniowe przetwarzane bezpiecznie przez naszego zewnętrznego dostawcę płatności.
• Rekordy komunikacji — wiadomości wysyłane przez nasz formularz kontaktowy lub korespondencję emailową.

2. Jak wykorzystujemy Twoje informacje

Wykorzystujemy informacje, które zbieramy, aby:

• Dostarczać, utrzymywać i poprawiać nasze usługi terapeutyczne i wellness.
• Planować i zarządzać Twoimi wizytami z terapeutami.
• Komunikować się z Tobą na temat rezerwacji, aktualizacji konta i zmian usług.
• Przetwarzać płatności i wysyłać faktury lub potwierdzenia.
• Odpowiadać na Twoje zapytania i udzielać wsparcia klienta.
• Spełniać obowiązki prawne i profesionalne.

3. Confidentiality of Therapy Sessions

All information shared during therapy sessions is treated as strictly confidential in accordance with professional ethical standards and applicable law. Your therapist will not disclose session content without your explicit consent, except where required by law (e.g., risk of serious harm, court orders, or mandatory reporting obligations).

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• Service providers — trusted third parties who assist with payment processing, scheduling, or hosting, bound by confidentiality agreements.
• Legal requirements — when disclosure is necessary to comply with the law, enforce our terms, or protect rights and safety.
• With your consent — when you explicitly authorise us to share information with a specific party.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access controls.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

6. Cookies & Analytics

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies. If we implement analytics in the future, we will update this policy and seek your consent where required.

7. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct any inaccurate or incomplete information.
• Deletion — request deletion of your personal data, subject to legal retention requirements.
• Restriction — ask us to limit how we process your data in certain circumstances.
• Portability — receive your data in a structured, commonly used format.
• Withdrawal of consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Therapy records are retained in accordance with professional regulatory guidelines. When data is no longer needed, it is securely deleted or anonymised.

9. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.